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Healthcare Services

Guest Services

Thank you for choosing CHI St. Luke's Health Brazosport as your healthcare provider of choice.  For your convenience, we have a variety of guest services around the hospital to make your stay more comfortable.  Please feel free to ask your nurse on duty for additional information.

ATM MACHINE

There is an ATM Machine located in the Emergency Services waiting area.

BRAZOS CAFÉ

The hospital cafeteria is located on the first floor down the hallway from the Front Lobby. Our Café offers sizzling hot food right off the grill, home cooked meals, fresh soup and salad bar, and mouth-watering desserts.  It is open during the following hours for patients, visitors and employees.
  • Breakfast:  6:30 AM – 10:00 AM
  • Lunch:  11:00 AM – 1:30 PM
  • Dinner:  4:30 PM – 6:30 PM
  • For Snacks/Drinks/Grill:  6:30 AM – 6:30 PM

VENDING MACHINES

A vending area is located on the first floor in the Emergency Services waiting area and at the back of the hospital on the first floor near outpatient registration. These are available 24 hours a day, with hot and cold foods. A microwave oven is also available in both areas.

GUEST/VISITOR TRAYS

  • Occasionally, when a relative or unpaid sitter is attending a patient and is unable to leave the bedside, the nurse may arrange for a meal to be provided for them.
  • One free meal tray, for each meal, is automatically sent to each pediatric room occupied by a patient fourteen (14) years of age or younger. The parent will be able to select from a regular menu or modified menu as appropriate.

CHAPEL/CHAPLAIN SERVICES

The chapel is located on the first floor next to the Surgery Lobby, near the Front Lobby. The chapel is open 24 hours a day for meditation, prayer, worship or private conferences. The clergy from the area visit the hospital and are deeply interested in your spiritual welfare. To request a visit from the Chaplain-on-Call, please notify your healthcare provider.

GIFT SHOP

The Gift Shop, which is temporarily located adjacent to the Surgery Lobby, is managed by the CHI St. Luke's Health Brazosport Volunteers and carries a wide selection of snacks and gift items (such as snacks, plants, flowers, cards, stamps, and basic toilettes). The gift shop hours are:Monday-Friday: 10:00 AM – 7:00 PM
Saturday:     9:30 AM – 6:30 PM
Sunday:      10:00 AM – 6:00 PM


 

MAIL, FLOWERS AND BALLOONS

Mail, flowers and balloons will be delivered to your room. However, mail received after discharge will be forwarded to your home. Because of the critical nature of our ICU patients, flowers are not allowed in their rooms.  If you wish to mail a letter, card, etc., notify your healthcare provider. Stamps are available for purchase in the Gift Shop and a mailbox is located in the Front Lobby.

NEWSPAPERS

The Local Newspaper, The Facts, is distributed daily to patients’ compliments of CHI St. Luke's Health Brazosport. Local and other newspapers stands are located by the Emergency Services waiting area.

FREE INTERNET

For your convenience, we offer free internet for our patients and their visitors. To access the internet, connect to the BRHS-Guest wireless system.  No password is required.  Then open your web browser and enter your email address when prompted.  You now have access to the internet.


TELEPHONE

Incoming:
Phone calls to patient rooms can be made during the hours of 8:00 AM – 9:00 PM. Each patient has a separate phone number that can be dialed directly. If you do not know your direct-dial phone number, your healthcare provider can give you that number.

Outgoing:
For free local calls, dial “9” for the dial tone, and then dial the number you wish to reach. Long distance calls can be placed by dialing “9-0” for an outside operator. Long distance calls must be made collect or charged to your credit card or calling card. No calls can be charged to your room.

TELEVISION/RADIO/VCR

An individual television with cable is provided in all patient rooms. Patient educational tapes are available through each patient care area. (A VCR can be provided for educational purposes.)

The C.A.R.E. Channel 95

The C.A.R.E ChannelTM is a 24-hour commercial-free program available for our patients and guests.  The program is designed to support a healing environment with more than 70 hours of scenic nature video accompanied by soothing instrumental music. To access this channel, please put your TV on 95.

Channel 96

CHI St. Luke's Health Brazosport offers a television service for our patients and their families, caregivers and friends.  Channel 96 is available exclusively 24-hours a day providing patients multiple opportunities for viewing.  Tune into Channel 96 to view a wide variety of topics including: patient orientation, disease specific health topics, upcoming events, support groups, new developments, and new physicians.